The Design of Everyday Things
Donald A. Norman
First, businesses discovered quality as a key competitive edge; next came service. Now, Donald A. Norman, former Director of the Institute for Cognitive Science at the University of California, reveals how smart design is the new competitive frontier. The Design of Everyday Things is a powerful primer on how-and why-some products satisfy customers while others only frustrate them.
Категорії:
Рік:
2002
Видавництво:
Basic Books
Мова:
english
Сторінки:
288
ISBN 10:
0465067107
ISBN 13:
9780465067107
Файл:
MOBI , 3.32 MB
IPFS:
,
english, 2002